Return and Refund Policy

At OWK HZN SPICES, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns and refunds are accepted for products purchased from https://owkhznspices.in.

1. Returns Eligibility

Due to the nature of food and spice products, we do not accept returns once the product has been opened or used. Returns will only be considered if the product received is damaged, defective, or incorrect.

2. Reporting an Issue

If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery. You must provide clear photos or videos of the product and packaging to help us review the issue.

3. Return Approval

Once we receive your complaint and verify the issue, our team will inform you about return approval or replacement eligibility. Unauthorized returns will not be accepted.

4. Refund Policy

If a refund is approved, it will be processed to the original method of payment within 5–7 business days after approval. Shipping charges, if any, are non-refundable.

5. Replacement

In eligible cases, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.

6. Non-Returnable Items

Opened, used, or tampered food products, including spices and masala powders, are not eligible for return or refund due to hygiene and safety reasons.

7. Cancellation Policy

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

8. Contact Us

For any questions or concerns regarding returns or refunds, please contact us using the details below.

OWK HZN SPICES
Reliable Residency, Flat No. 304,
8-2-676/3, Sriram Nagar,
Banjara Hills Road No. 12,
Hyderabad – 500034, Telangana, India.

Email: info@owkhznspices.in
Phone: 09704250815
WhatsApp Chatbot: 9704250815