Shipping Policy

At OWK HZN SPICES, we are committed to delivering our products to you in a timely and reliable manner. This Shipping Policy explains how orders are processed and shipped when you place an order through our website https://owkhznspices.in.

1. Order Processing

All orders are processed within 1–3 business days after successful payment confirmation. Orders are not shipped or delivered on Sundays or public holidays.

2. Shipping Locations

Currently, OWK HZN SPICES ships products across India. We do not offer international shipping at this time.

3. Shipping Charges

Shipping charges, if applicable, will be clearly mentioned at the time of checkout. Any additional charges will be informed before order confirmation.

4. Estimated Delivery Time

Delivery timelines may vary depending on your location and courier partner. Typically, orders are delivered within 3–7 business days from the date of dispatch.

5. Shipment Tracking

Once your order is shipped, tracking details will be shared via email or WhatsApp, allowing you to monitor the status of your delivery.

6. Delays in Delivery

OWK HZN SPICES is not responsible for delays caused by unforeseen circumstances such as natural disasters, strikes, courier delays, or incorrect delivery information provided by the customer.

7. Damaged or Missing Items

If you receive a damaged product or if any item is missing from your order, please contact us within 24 hours of delivery with supporting photos. We will review the issue and assist with a replacement or resolution as applicable.

8. Incorrect Address

Please ensure that the shipping address and contact details provided at checkout are accurate. OWK HZN SPICES will not be responsible for non-delivery due to incorrect or incomplete address information.

9. Contact Us

For any questions regarding shipping or delivery, please reach out to us using the contact details below.

OWK HZN SPICES
Reliable Residency, Flat No. 304,
8-2-676/3, Sriram Nagar,
Banjara Hills Road No. 12,
Hyderabad – 500034, Telangana, India.

Email: info@owkhznspices.in
Phone: 09704250815
WhatsApp Chatbot: 9704250815